Quality Function Deployment

I truly am fascinated with the modifications that engineers and analysts have been made to the House of Quality matrix. The addition of concepts such as “dependencies” is evidence that just like products or services, methodologies need to be continually refined in order to ensure their usefulness. In short, remodeling in response to the voice of customer leads to greater value.

An HOQ can quickly become unwieldy or cease to be useful if requirements are added to it haphazardly or if essential requirements are omitted. Luckily, there are proven guidelines that can assist QFD teams in producing a well-groomed and comprehensive Quality Function Deployment model.

If cost, complexity, and/or difficulty will affect your prioritization, then before you decide that entering difficulty values is too laborious, perhaps you should instead ask yourself, “how hard can it be?”

The very first task to complete when creating a Quality Function Deployment is to identify exactly who your “daddy” (i.e. customer) really is, and that task isn’t as easy as you might think.

If you are looking for a way to simplify your QFD process, you just might find that changing the direction of your headings may get you heading in the right direction.